Feedback
We collect real-time feedback from participants and their managers to understand the immediate relevance and quality of the training.
These individuals are the face of your company, the ones who interact with customers daily, resolve their issues, and provide the service experience that defines your brand.
Thus, the need for results-oriented training for frontline staff cannot be overstated. At Catallyst Accelerated Training (CAT), we believe that training initiatives should not just be a temporary boost but a long-term investment in your workforce. Our training programs are carefully crafted with the end goal in mind – to create measurable, tangible results that contribute directly to your organization's bottom line.
But how do we define these results? We use our research-backed training framework, which includes setting clear and achievable milestones that guide the entire training process. Each milestone is designed to address specific challenges and goals, whether it's improving customer satisfaction, increasing sales, or streamlining operations. By breaking down the training into measurable goals, we create a roadmap that tracks participants' progress over time. More than that, we measure learning impact in a multi-dimensional way.
We collect real-time feedback from participants and their managers to understand the immediate relevance and quality of the training.
Post-training evaluations track how well participants retain and apply what they have learned.
We evaluate how the training has changed the participants' behavior in the workplace, particularly in areas like customer engagement and teamwork.
We look at the short-term impact by assessing improvements in key performance indicators (KPIs) like customer satisfaction, sales figures, or operational efficiency.
Using follow-up assessments and reviews, we ensure that the training continues to add value months or even years after the program has been completed.
